Privacy statement

Last updated: August 25, 2026

This statement explains how HiSubmit uses information needed to operate accounts, artist submissions, festival workflows, payments and communications. It is written for HiSubmit and does not copy the policy of another service.

Information we use

We may use account details, contact information, project metadata, uploaded files, festival participation records, payment and receipt references, support messages, audit events and technical information such as correlation IDs and security logs.

Why we use it

We use this information to authenticate users, deliver submissions and festival services, process checkout, prevent fraud and unauthorized access, provide support, improve reliability, and meet legal or accounting obligations.

Files and public pages

Artists control what they submit, but a festival may make selected project information public according to its settings. Private files and operational records are served through authorized application paths. Do not upload material you do not have the right to share.

Sharing and retention

We share information only with the festival or user roles that need it for the requested workflow, with payment or infrastructure providers when required to provide the service, or when required by law. We retain records for account, security, dispute and financial purposes for as long as reasonably necessary.

Your choices

You can review and update account information through your profile, manage project and submission content where the workflow permits, and contact HiSubmit about privacy requests. Never send passwords, payment security codes or private keys in support messages.

Cookies and browser storage

HiSubmit uses essential browser storage for authentication, security, navigation, cart continuity and remembering your cookie choice. Optional analytics and marketing technologies are disabled until you give permission through the cookie notice. See our Cookie policy for the categories and choices.